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Return Policy online store is committed to providing the top quality personalied jewelry items. We have an expert team to test your ordered products before dispatching.

If you receive a damaged piece of jewelry or a piece of jewelry with an error, please notify us immediately via Email and you will receive either a refund or an exchange within 15 days from the delivered date.

If you are not completely satisfied with the design or any quality problem you may return it for a full refund within 30 days from the delivered date.

Customers are able to return new, unopened items fulfilled by Opersonalized within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.
Any item purchased from can be returned
The item must be returned in a new and unworn condition.
Items which have been resized, updated and/or repaired do not qualify.
You will be responsible for the return shipping cost.

Return Process
To request a return, please email us at Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy
Customers are able to cancel or change within 24 hours for free . Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee. reserves the rights to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our jewelry professionals.